SOFTWARE UPDATES
You can update your Jaguar vehicle through your Pivi Pro system. Updates to your vehicle will provide you with the latest features and ensure the utmost stability across all areas of your vehicle, including the engine, transmission, interior electronics, and infotainment systems. Some recall software updates are now also able to be performed over the air.
WIRELESS SOFTWARE UPDATES
DOWNLOAD
Your vehicle will connect automatically and check if any updates have been pushed to your vehicle. If an update is available, it will automatically download and prepare the update for you in the background.
APPROVE
Once the update is fully downloaded to the vehicle and ready to install, a notification icon will show the update is available with a “learn more” link to take you to the software update settings screen.
You will also receive a pop-up notification at ignition off to ask you to accept the update.
INSTALL
After accepting the update, you will be asked to either “Update Now” or “Schedule”.
Ensure the vehicle is in a good network coverage area (Wi-Fi or Mobile data)
If you wish to schedule the update, press Schedule, select the date, time and press OK. Otherwise press ‘Update Now”.
HOW TO UPDATE
Before updating close all windows, lock and arm the vehicle. Leave the vehicle for the period of time presented in the pop-up notification.
If update now is selected the vehicle will wait 10 minutes before starting the update process. Starting the vehicle in this period will cancel this update attempt. When scheduled, the car will start the update at the scheduled time.
• 12V battery state of charge.
• Secure state of the vehicle, including window position, locked state, parking brake applied.
• Connectivity available.
• HV battery (if applicable) above 25% state of charge.
• PHEV/BEV vehicle not currently on charge*.
If any conditions are not satisfied the update will not proceed. The software update screen will provide guidance on how to remedy this before another attempt.
If all conditions are satisfied, the vehicle will then initiate the update.
During the update you will not be able to use the vehicle. This can last between 30 90 mins. Most vehicle systems are unavailable during the update, but you will be able to unlock/lock and access the vehicle. For vehicles with pop-out door handles please see the owner’s manual for how to operate them.
COMPLETION
On returning to your vehicle, all systems on your vehicle will start up with new software. A notification will inform you of a successful update, the software update screen will show the new version number as well as release note text explaining all changes and improvements.
AMAZON ALEXA
Use Alexa to control your navigation and music, including Spotify, naturally and intuitively with your voice. It's built-in to our Pivi Pro infotainment system, so it's fast, responsive and easy to use.
SOFTWARE UPDATE FAQS
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Nothing is wrong, this screen remains blank until you receive your first Software Over The Air (SOTA) update – any updates completed in the retailer are not reflected on this screen.
New vehicles need to connect to our servers and hand back software versions of all ECUs, this will prompt them to be included in the next update wave if an update is required.
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Each time you drive your vehicle, it will handshake all the vehicle software with our servers and will then queue your vehicle into one of the new software release batches.
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No, all vehicles must complete software updates in order, this is due to the fact we can update most modules in your vehicle. Each release is dependent on the previous releases to ensure system stability and compatibility.
After an update, there may be a delay before your vehicle receives the next release as they are queued into batches.
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12V – For some larger updates we require the 12V battery to be charged to a high level, if this issue occurs, please drive your vehicle for a longer period before reattempting the update to give the vehicle time to recharge the 12V battery.
• Connectivity – Try updating the vehicle in a different location or connecting the vehicle to WiFi.
• Charging – Disconnect your vehicles charger and reattempt the update.
• Windows – Ensure all windows are fully close and reattempt the update.
• Vehicle not locked – Ensure the vehicle is locked when reattempting the update.
• HV SoC – Ensure the HV battery is above 25% and reattempt the update.
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The preconditions are used to ensure the updates are only attempted when the vehicle is in a safe state,
During the update all SOTA components support one of the following safety mechanisms:
• Dual bank – the component has a duplicated bank of software where the update is applied to a new bank that currently is not being used, in the unlikely event of any failure, the system can automatically revert back to the previous back and operate exactly as it behaved prior to attempting the update.
• Rollback – before applying the update, the current software version is also prepared, in the unlikely event of any failure, the current software version is rolled back to ensure the vehicle operates as it did prior to attempting the update.
PIVI SOFTWARE VERSION RELEASE NOTES
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• The latest upgrade to the driver assistance system, including forward-facing camera detection enhancements
• Optimised the in-vehicle communication system, helping to monitor vehicle health
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(Automatic update)
• Vehicle system improvements to optimise the way that future software updates can be targeted
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• Multiple performance improvements to the Pivi infotainment system
• User interface visual updates provide enhanced clarity and readability across a wide range of areas
• Speech now supports the use of a wake-up-word so you can address the system by a name of your choice. It also allows you to interrupt for follow-up interactions. You can also control the climate system via speech now e.g. “Hey <name of your choice> I’m cold” or Hey <name of your choice> set the temperature to 21 degrees”. Enable these new features from speech settings.
• Updates and simplification of settings
• Navigation system performance improvements including a variety of detailed changes and refinements. We’ve also now added machine learning Commute guidance for your everyday routes
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• Upgraded driver assistance system brings performance improvements to lane assist, cruise control and other key features
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• Upgraded driver assistance system brings performance improvements to lane assist, cruise control and other key features
TOUCH PRO SOFTWARE VERSION RELEASE NOTES
GOT A QUESTION ABOUT YOUR JAGUAR INFOTAINMENT?
Our FAQs may already have the answer.