FREQUENTLY ASKED QUESTIONS
Let us help you find a question by choosing a topic
BUYING A CAR
Q: How do I import a Jaguar?
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How do I import a Jaguar?
A: Due to different specification, servicing and warranty requirements, we are unable to directly support:
- - personal importation of vehicles;
- - provide further information on this process;
- - provide a certificate of compliance, as the vehicle would need to be tested and inspected for the market it is destined for.
Please be advised that Jaguar manufactures and delivers vehicles to markets ensuring that:
- - vehicle specification is both compliant with local market legislation requirements;
- - vehicles are suitable for the environment in which it will operate.
This is supported through Jaguar's network of official importers, franchised retailers and authorised repairers, who have received training to support the Sales and After Sales processes.
Therefore we would recommend that you contact your local retailer and department of transport in the destined market prior to importing a vehicle. You can find your nearest retailer here.
Q: I want to make a complaint, who do I need to send it to?
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I want to make a complaint, who do I need to send it to?
A: Please send us any complaints using our contact us form and select Global Customer Enquiries specifying your Full Name, Contact details, VIN, Country of Residence and local retailer name.
Q: Where can I find my local retailer?
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Where can I find my local retailer?
A: Please use our retailer locator to find your nearest retailer. If you're unable to find a retailer please contact globalcr@jaguarlandrover.com
Q: I'd like to buy or find out more about Jaguar, who do I contact?
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I'd like to buy or find out more about Jaguar, who do I contact?
A: For all enquiries regarding purchasing a Jaguar or any details about what comes with your purchase please contact your selling dealer.
GETTING YOUR CAR SERVICED
Q: How often do I need to get my Jaguar serviced?
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How often do I need to get my Jaguar serviced?
A: This information is specified in your handbook and differs between markets. Jaguar would recommend that the Service is carried out after a specified number of kilometres or after a specified amount of time, whichever comes first. For example: after 6000km or 12 months whichever comes first. To book your service please contact your local retailer.
Q: How much are parts and where can I purchase them from?
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How much are parts and where can I purchase them from?
A: For any information regarding pricing please contact your local retailer. You can find your nearest retailer here.
Q: Where can I find my local retailer?
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Where can I find my local retailer?
A: Please use our retailer locator to find your nearest retailer. If you're unable to find a retailer please contact globalcr@jaguarlandrover.com
I HAVE A TECHNICAL QUESTION
Q: How do I find my radio code and eka code?
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How do I find my radio code and eka code?
A: This information can be obtained from your nearest retailer. You can find your nearest retailer here .
Q: I'd like to know what specification my Jaguar is?
Q: What tyres can I get for my Jaguar?
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What tyres can I get for my Jaguar?
A: As tyre specifications can differ in each market we recommend contacting your local retailer for more information. You can find your nearest retailer here.
Q: What's included under warranty?
Q: How can I get my sat nav updated?
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How can I get my sat nav updated?
A: For Sat Nav updates please visit your local retailer or visit your local market website.
Q: I need a workshop manual for my Jaguar, where can I get one?
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I need a workshop manual for my Jaguar, where can I get one?
A: You can get this information from Tech Info, please be aware that there may be a charge for accessing some information.
INCONTROL
Q: What is InControl?
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What is InControl?
A: InControl is a group of "connected" products using mobile and internet technologies which enable connectivity in and outside of your vehicle.
Q: What is InControl touch?
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What is InControl touch?
A: InControl Touch is the all new multimedia system. It features a contemporary and fresh graphical design with an 8 inch touch screen and intuitive touch and swipe controls. The system is the command centre for a wealth of features designed to make your driving experience more entertaining, and safer.
Q: What is InControl connect?
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What is InControl connect?
A: InControl Connect gives unrivalled connectivity within your vehicle, ensuring you, and your passengers, enjoy the journey and stay connected to the world. Benefit from the combination of InControl Apps, Wi-Fi Hotspot and InControl Remote Premium. InControl Apps connects your smartphone to the Touch-screen to control a suite of compatible apps. Connect multiple devices to the Wi-Fi Hotspot so all passengers can stay connected throughout the journey.
Q: What is InControl protect?
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What is InControl protect?
A: InControl Protect gives you peace of mind through SOS Emergency call and Optimised Jaguar Assistance and Remote Essentials. In order to benefit from the InControl Protect services, you need to create your account online, registering your vehicle and activating the InControl services you have purchased.
Q: What is InControl secure?
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What is InControl secure?
A: InControl Secure uses tracking technology to automatically alert you if someone breaks into your car or moves it illegally. InControl Secure will also alert the monitoring centre, helping pinpoint and recover the vehicle as quickly as possible. Even if your car is stolen with the keys, you can alert the tracking call centre using the InControl Remote Smartphone App.
Q: Why isn't InControl available in all markets?
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Why isn't InControl available in all markets?
A: InControl products require specific infrastructure to be set up in order to be functional. This infrastructure is not yet available in some markets.
Q: What happens if I try to use the InControl features in my market if these are not available?
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What happens if I try to use the InControl features in my market if these are not available?
A: InControl features will not function in markets which do not have the necessary infrastructure.
Q: How can I find out what InControl products are available in my market?
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How can I find out what InControl products are available in my market?
A: Please check your local InControl website here or consult your local dealer.
MY JAGUAR
Q: How much are parts and where can I purchase them from?
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How much are parts and where can I purchase them from?
A: For any information regarding pricing please contact your local retailer. You can find your nearest retailer here.
Q: Who do I contact if I breakdown?
Q: What is my VIN?
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What is my VIN?
A: Your VIN is your Vehicle Identification Number and is unique to your vehicle. You can find your VIN stamped on a plate that is visible through the bottom left side of the windscreen. Please refer to your handbook for further information. You can access handbooks online here.
Q: How do I find my radio code and eka code?
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How do I find my radio code and eka code?
A: This information can be obtained from your nearest retailer. You can find your nearest retailer here.
Q: How do I import a Jaguar?
-
Q: How do I import a Jaguar?
A: Due to different specification, servicing and warranty requirements, we are unable to directly support:
- - personal importation of vehicles;
- - provide further information on this process;
- - provide a certificate of compliance, as the vehicle would need to be tested and inspected for the market it is destined for.
Please be advised that Jaguar manufactures and delivers vehicles to markets ensuring that:
- - vehicle specification is both compliant with local market legislation requirements;
- - vehicles are suitable for the environment in which it will operate.
This is supported through Jaguar's network of official importers, franchised retailers and authorised repairers, who have received training to support the Sales and After Sales processes.
Therefore we would recommend that you contact your local retailer and department of transport in the destined market prior to importing a vehicle. You can find your nearest retailer here.
Q: I'd like to know what specification my Jaguar is?
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I'd like to know what specification my Jaguar is?
A: You can find some handbooks here. Alernatively please visit Tech Info, please be aware that there may be a charge to access specific information.
Q: How do I pair my smartphone to my vehicle?
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How do I pair my smartphone to my vehicle?
A: Watch our video on Bluetooth Pairing here.
Q: How do I replace my key?
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How do I replace my key?
A: For security reasons we would recommend contacting your local retailer regarding any key related enquiries. You can find your nearest retailer here.
Q: Where can I find my local retailer?
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Where can I find my local retailer?
A: Please use our retailer locator to find your nearest retailer. If you're unable to find a retailer please contact globalcr@jaguarlandrover.com
Q: Where can I get a certificate of conformity (CoC)?
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Where can I get a certificate of conformity (CoC)?
A: Certificates of Conformity can only be provided for vehicles purchased within the EU. Please be aware that there may be a charge for this and it can vary between markets.
Please use the contact us form and select Global Customer Enquiries for any assistance. Jaguar do not provide Certificates of Conformity for any other markets that fall outside of the EU.
Q: What tyres can I get for my Jaguar?
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What tyres can I get for my Jaguar?
A: As tyre specifications can differ in each market we recommend contacting your local retailer for more information. You can find your nearest retailer here.
Q: What's included under warranty?
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What's included under warranty?
A: You can find information about warranty including extended warranty here. For more information please contact your local retailer, you can find your nearest retailer here.
Q: How can I get my sat nav updated?
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How can I get my sat nav updated?
A: For Sat Nav updates please visit your local retailer or visit your local market website.
Q: I need a workshop manual for my Jaguar, where can I get one?
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I need a workshop manual for my Jaguar, where can I get one?
A: You can get this information from Tech Info, please be aware that there may be a charge for accessing some information.
WHO DO I SPEAK TO ABOUT...
Q: I have a classic car and would like some more information. Who do I contact?
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I have a classic car and would like some more information. Who do I contact?
A: Please contact our heritage team who will be happy to help. The email address is jdhtarch@jaguarlandrover.com
Q: I want to make a complaint, who do I need to send it to?
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I want to make a complaint, who do I need to send it to?
A: Please send us any complaints using our contact us form and select Global Customer Enquiries specifying your Full Name, Contact details, VIN, Country of Residence and local retailer name.
Q: I have a sponsorship enquiry, who do I contact?
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I have a sponsorship enquiry, who do I contact?
A: Please fill in this online form and select social responsibility.
Q: I have a marketing enquiry, who do I contact?
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I have a marketing enquiry, who do I contact?
A: For any information regarding our brand, competitions, new products please contact us.
Q: I would like to work for Jaguar, how can I apply?
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I would like to work for Jaguar, how can I apply?
A: Please visit our careers site or contact us by email: INTLOPPS@jaguarlandrover.com
Q: I have a design idea, who do I contact?
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I have a design idea, who do I contact?
A: You can email your ideas to: Review4JLR@ixc-uk.com
Q: Where can I get a brochure?
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Where can I get a brochure?
A: You can download an eBrochure here, alternatively you can visit your local retailer. You can find your nearest retailer here. Please be advised that Jaguar do not hold stock centrally.